Effective Date: 20/06/2025
Welcome to Nalluri Garden Resort or Ongole Education Private Limited (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website and services, including booking resorts online. By accessing or using our services, you agree to be bound by these Terms.
1. Introduction
Welcome to Nalluri Garden Resort. By accessing our website and/or making a booking, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
2. Booking & Payment
– All bookings are subject to availability and confirmation.
– A deposit or full payment may be required at the time of booking.
– We accept payment via major credit/debit cards, UPI, and bank transfers.
– Prices are subject to change without prior notice but will not affect confirmed bookings.
3. Check-in & Check-out
– Check-in time: 2:00 PM IST | Check-out time: 12:00 AM IST.
– Early check-in or late check-out is subject to availability and may incur additional charges.
4. Cancellation & Refund Policy
– Cancellations made 7 days before the check-in date: Full refund.
– Cancellations made between 7 days and 1 day before the check-in date: 50% refund.
– Cancellations made on the day of check-in or no-shows: No refund.
– Refunds will be processed within 7–10 business days.
5. Guest Responsibilities
– Guests are responsible for their personal belongings. The resort is not liable for loss or theft.
– Any damage caused to property or facilities by guests will be charged accordingly.
– Guests must follow all resort rules and regulations for safety and comfort.
6. Use of Facilities
– Resort amenities such as the pool, banquet hall, and gardens are available as per the booking terms.
– Some activities may require prior reservation or have age/usage restrictions.
– Outside food, alcohol, and unauthorized events are not permitted unless approved in writing.
7. Pets Policy
– Pets are allowed only in designated areas and with prior approval.
– Pet owners are responsible for cleanliness and control.
8. Liability Disclaimer
– The resort is not responsible for any injury, accident, or loss during the stay due to negligence or failure to follow instructions.
– All activities are undertaken at the guest’s own risk.
9. Privacy Policy
– We respect your privacy. Personal information collected is used solely for booking and communication purposes. We do not share your information with third parties without consent.
10. Force Majeure
– We are not liable for any failure or delay in performance due to causes beyond our control (natural disasters, strikes, pandemics, etc.).
11. Governing Law
These terms are governed by and construed in accordance with the laws of India. Disputes arising shall be subject to the jurisdiction of courts in Ongole, India.